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QUESTION 1
Users notify the help desk of an email that was just received. The email came from the help desk\’s email address and asked the users to click on an embedded link. This email is BEST described as:
A. phishing.
B. zombie.
C. whaling.
D. spoofing.
Correct Answer: D
QUESTION 2
A recent ransomware attack caused several datasets to be inaccessible. Security technicians were able to mitigate any additional attacks and remove any unauthorized software. Which of the following should the technicians do NEXT?
A. Run an antivirus tool.
B. Boot to the Recovery Console.
C. Update the software firewall.
D. Restore from backup.
Correct Answer: A
QUESTION 3
Which of the following would BEST support an 8TB hard drive with one partition?
A. GPT
B. FAT16
C. FAT32
D. EFS
Correct Answer: A
QUESTION 4
A user\’s mobile device is losing its battery change very quickly. The user reports a charge at 9:00 a.m. but has a 22% battery by 1:00 p.m. The user has installed several applications, and the phone is a relatively new high-end phone. The user claims most of the usage involves checking emails for a few minutes three or four times per hour.
Windows of the following should a technician perform FIRST to diagnose the issue properly?
A. Check the application and their resources usage.
B. Order a replacement battery and see if the phone maintains its charge.
C. Configure the email software to work on a fetch schedule instead of the push setting
D. Wipe the phone screen brightness to 30%.
E. Uninstall all the applications on the phone and see if the battery issues remain.
Correct Answer: A
QUESTION 5
SIMULATION
A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt.
The lab requires that Disk1 be a dynamic disk configured with two partitions. The first partition must be 256,000 MB in size and mapped to drive F. The second partition must be 512,000 MB in size and mapped to drive G.
The new partitions must be formatted to ensure that the user\’s files can be secured from other users and that the disk must be configured to account for future redundancy.
Make sure to maintain a consistent file system.
INSTRUCTIONS:
Conduct the necessary steps within the Disk Manager to accomplish these tasks.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
A. Please review for the detailed answer
Correct Answer: A
QUESTION 6
Which of the following would MOST likely contain troubleshooting guides?
A. Acceptable use policy
B. Topology diagram
C. Knowledge base
D. Incident documentation
Correct Answer: C
QUESTION 7
A technician is tasked with resolving a display issue with a laptop. The technician has determined that the laptop\’s display needs to be replaced. Which of the following is the NEXT step the technician should perform?
A. Identify the problem that caused the display to fail.
B. Establish a theory of probable cause.
C. Verify full system functionality and implement preventive measures.
D. Establish an action plan to resolve the problem.
Correct Answer: D
QUESTION 8
A user\’s PC has become infected with malware that has known remediation, Which of the following would MOST
likely prevent this from happening again?
A. Create a restore point.
B. Utilize a preinstallation environment.
C. Disable System Restore.
D. Keep software up to date.
Correct Answer: D
QUESTION 9
A technician accessed a network share from a computer joined to a workgroup. The technician logged in as “user1” and directed the computer to save the username and password. Several weeks later, the technician wants to log in to this network share using the administrator account. The computer does not prompt for a username and password, but it automatically logs in to the network share under the “user1” account.
Which of the following would allow the technician to log in using the “administrator” username?
A. Use the command: net use Z: \fileserver\share
B. Go to the Sync Center and disable the offline files feature.
C. Delete the “user” account for the network share in Credential Manager.
D. Join the computer and file server to a domain and delegate administrator rights to “user1”.
E. Use the Advanced Sharing options in the Network and Sharing Center and enable “turn on network discovery”.
Correct Answer: A
QUESTION 10
A user running Windows 7 has reported that a computer has crashed and a BSOD displayed. The computer was restarted and now the user reports that it is running slower than usual, especially when multiple programs are open at the same time. The technician knows the system has 8GB of memory (2x 4G DIMMS), and suspects that the system has a faulty memory module and has disabled one of the DIMMs. Which of the following would a technician do to confirm that the OS is now only detecting 4GB of memory?
A. In the Control Panel, click Devices and Printers.
B. In the Control Panel, click System.
C. In the Control Panel, click Device Manager.
D. In the Control Panel, click Performance Information and Tools.
Correct Answer: B
QUESTION 11
A technician discovers a user\’s home computer has Windows Update disabled and suspects malware has replaced several Windows OS files. After completing a malware scan, which of the following command-line utilities would the technician MOST likely run before enabling Windows Update?
A. copy
B. chkdsk
C. SFC
D. gpupdate
Correct Answer: C
Reference: https://www.lifewire.com/sfc-command-system-file-checker-2626020
QUESTION 12
Six months after a new version of an OS was released to the market, end-users began to lose access to application updates. Which of the following was MOST likely the reason for this issue?
A. Update limitations
B. Limited access
C. End-of-life
D. Network connection
Correct Answer: C
……
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